Craggan Outdoors News

At time of writing this news item, the worlds leading traveller review website TripAdvisor.com ranks Craggan Outdoors as the top-rated visitor attraction in the Aviemore & the Cairngorms. See http://www.tripadvisor.com/Tourism-g186536-Aviemore_and_the_Cairngorms_Scottish_Highlands_Scotland-Vacations.html

TripAdvisor is a site used worldwide by more than 15 milllion travellers to both leave reviews on accommodation & attractions that they have visited, & also to research for future trips. The rankings are derived entirely from the reviews of travellers’ personal experiences.

Commenting on the ranking, Craggan Outdoors’ Managing Director Keith Ballam said: “We are delighted to see that visitors’ experiences of their time with us at Craggan Outdoors is rated so highly. We have an excellent team who all work extremely hard to ensure that we deliver fantastic experiences to all our customers.” Ballam continued: “We are just a couple of months into the 2009 season, so our challenge now is to continue this excellent standard all the way through the summer & autumn, something to which all of the team are totally committed.”

Following on from the 93% rating given by customers during April, analysis of feedback forms submitted during May shows an increase to an even better 95%!

On an ongoing basis customers are asked to rate their experience(s) at Craggan Outdoors out of 10, with an average mark - 9.5 out of 10 for May’s feedback - then being calculated at the end of the month & converted into the corresponding percentage score.

Commenting on the impressive figures, Managing Director Keith Ballam said: “We have a fantastic team that have been recruited as much for their high level people skills as for their technical abilities, & we all concentrate on delivering great experiences to our customers, be it on activity sessions, at our accommodation, or in the Clubhouse Cafe.” He continued: “This shines out in the feedback that we receive. Typical are the comments from the May prize draw winner Jillian Geddes - congratulations Jillian who receives a £25 activity voucher - who brought a hen party of 34 to us on the weekend of 23rd/24th May.”

Jillian’s comments were as follows: “I was really impressed with the organisation of our day. Everything ran very smoothly. Everybody really enjoyed all the activities, & the bunkhouse & bothy were an ideal setting for our evening activities. I had a great hen weekend, so thank you all!”

Don’t just take our word for it though…have a look at our reviews on TripAdvisor - click through from our homepage - to see what others have said about their time at Craggan Outdoors. Hopefully we’ll then look forward to welcoming your group for a similarly great time!