Customer rating increases to 95% for May
Tuesday 2nd June, 2009Following on from the 93% rating given by customers during April, analysis of feedback forms submitted during May shows an increase to an even better 95%!
On an ongoing basis customers are asked to rate their experience(s) at Craggan Outdoors out of 10, with an average mark - 9.5 out of 10 for May’s feedback - then being calculated at the end of the month & converted into the corresponding percentage score.
Commenting on the impressive figures, Managing Director Keith Ballam said: “We have a fantastic team that have been recruited as much for their high level people skills as for their technical abilities, & we all concentrate on delivering great experiences to our customers, be it on activity sessions, at our accommodation, or in the Clubhouse Cafe.” He continued: “This shines out in the feedback that we receive. Typical are the comments from the May prize draw winner Jillian Geddes - congratulations Jillian who receives a £25 activity voucher - who brought a hen party of 34 to us on the weekend of 23rd/24th May.”
Jillian’s comments were as follows: “I was really impressed with the organisation of our day. Everything ran very smoothly. Everybody really enjoyed all the activities, & the bunkhouse & bothy were an ideal setting for our evening activities. I had a great hen weekend, so thank you all!”
Don’t just take our word for it though…have a look at our reviews on TripAdvisor - click through from our homepage - to see what others have said about their time at Craggan Outdoors. Hopefully we’ll then look forward to welcoming your group for a similarly great time!