Craggan Outdoors News

May saw the first hopeful signs of summer, & also signs of the Craggan Outdoors team pulling out all the stops to ensure that our visitors all enjoyed fantastic outdoor activity experiences with us. Proof comes in the form of an customer experience rating with a mighty average of 9.5 out of a possible 10. Client comments that accompanied their ratings on our feedback froms included: “Staff were extremely friendly & helpful”, “Friendly welcome & great facilities”, “Great scenery & experience…friendly staff”, & “Everything was perfect!” We can’t say more than that really.

By way of thanks to all that take the time to complete a feedback form, we hold a monthly draw with the prize of a £25 activity voucher. This month’s lucky winner is Jack Griffiths who visited on 9th May for clay pigeon shooting & golf. Congratulations Jack…..we’ll look forward to seeing you back another time!

Fingers crossed now that the weather stays decent for what is schedueld to be a very busy June!

Congratulations to Kevin Gallagher who is the winner of a £25 voucher in Craggan Outdoors’ first prize draw of the 2010 season. The draw was made from all customer feedback forms submitted over the winter period from November ‘09 to April ‘10. Kevin visited with a group back in November & scored his group accommodation experience a 9 out of 10, & the clay pigeon shooting 10 out of 10.

Overall customers marked Craggan Outdoors on 690 accommodation & activity experiences during the winter period, with the average mark being a very strong 8.85 out of 10. With a few more 5-star reviews having also been added to TripAdvisor.com over the winter, Craggan Outdoors retains our ranking as the top-rated ‘thing to do’ in Scotland. Why not find out why? Give us a call or drop us a line to get your booking started.

Prize draws will now take place on a monthly basis through until season-end in October, with the next draw being at end-May.

With the summer season now in full swing, customers continue to deliver high ratings for their experiences at Craggan Outdoors. Eighty-five responses during July gave an average rating of 9.07 out a maximum 10 marks.

July prize draw winner Alastair Hoey - congratulations Alastair! - who brought a group of Scouts to the centre for a day of clay pigeon shooting, and a second day of gorge walking, summed up the experience of his group: “Friendly, enthusiastic staff; great activities and very accommodating to the needs of the group.”

They had a great time at Craggan Outdoors. Will you / your group be next? Give us a call - 01479 873283 - or drop us an email - info@cragganoutdoors.co.uk - to start planning your day, weekend, or week of fantastic experiences!

Following on from the 93% & 95% customer ratings in April & May, June was another strong month with a further showing in the 90s. Customers rated their experiences with Craggan Outdoors during June, giving an average score given of 9.2 out of 10, equating to a 92% rating for the period, demonstrating consistent service excellence over the first three months of the 2009 season.

As well as Craggan Outdoors’ own in-house customer feedback system measuring what people think of their time with us, independent review website TripAdvisor.com offers support to these findings, currently ranking Craggan Outdoors as the top-rated ‘thing to do’ in the Scottish Highlands, & indeed the whole of Scotland.

The latest in the series on monthly prize draws, made from all customer feedback forms submitted during the prior month, has also been drawn. The winner for June is Graeme Moffat who brought a stag group to Craggan Outdoors in early June to do white water rafting & clay pigeon shooting. Graeme wins a £25 activity voucher.