Craggan Outdoors News

Congratulations to Bruce Grant of Grantown-on-Spey who was the lucky person to have his name pulled out of the proverbial hat for the latest in our end-of-month prize draws. Bruce receives a £25 activity voucher to use on his next visit to Craggan Outdoors.

Bruce had the chance to be a winner having completed a customer feedback form following a quad trek that he did on 11th August. All customer feedback forms go into the monthly prize draw. Customers are asked to rate their experiences at Craggan Outdoors from 1 as the lowest & most unsatisfactory, to 10 as fantastic & loved it! The average rating throughout the year to date has been in excess of 9 ut of 10, with August being no different, with an average experience rating of 9.24 out of 10, equating to a 92.4% customer satisfaction rating for the month.

A further month of great performances from our staff team, which shines through in the service & experiences that Craggan Outdoors consistently delivers to our visitors. We love what we do! Our customers love what we do! Get in touch to find out more & come along for some great experiences of your own!

With the summer season now in full swing, customers continue to deliver high ratings for their experiences at Craggan Outdoors. Eighty-five responses during July gave an average rating of 9.07 out a maximum 10 marks.

July prize draw winner Alastair Hoey - congratulations Alastair! - who brought a group of Scouts to the centre for a day of clay pigeon shooting, and a second day of gorge walking, summed up the experience of his group: “Friendly, enthusiastic staff; great activities and very accommodating to the needs of the group.”

They had a great time at Craggan Outdoors. Will you / your group be next? Give us a call - 01479 873283 - or drop us an email - info@cragganoutdoors.co.uk - to start planning your day, weekend, or week of fantastic experiences!

Following on from the 93% rating given by customers during April, analysis of feedback forms submitted during May shows an increase to an even better 95%!

On an ongoing basis customers are asked to rate their experience(s) at Craggan Outdoors out of 10, with an average mark - 9.5 out of 10 for May’s feedback - then being calculated at the end of the month & converted into the corresponding percentage score.

Commenting on the impressive figures, Managing Director Keith Ballam said: “We have a fantastic team that have been recruited as much for their high level people skills as for their technical abilities, & we all concentrate on delivering great experiences to our customers, be it on activity sessions, at our accommodation, or in the Clubhouse Cafe.” He continued: “This shines out in the feedback that we receive. Typical are the comments from the May prize draw winner Jillian Geddes - congratulations Jillian who receives a £25 activity voucher - who brought a hen party of 34 to us on the weekend of 23rd/24th May.”

Jillian’s comments were as follows: “I was really impressed with the organisation of our day. Everything ran very smoothly. Everybody really enjoyed all the activities, & the bunkhouse & bothy were an ideal setting for our evening activities. I had a great hen weekend, so thank you all!”

Don’t just take our word for it though…have a look at our reviews on TripAdvisor - click through from our homepage - to see what others have said about their time at Craggan Outdoors. Hopefully we’ll then look forward to welcoming your group for a similarly great time!

You probably spotted the logos on the home page, but confirmation that Craggan Outdoors can now be found on both Facebook & Tripadvisor. If you’ve been to Craggan Outdoors, then you can use both sites to let others know what you thought. Tripadvisor is a more serious site where you can read others’ reviews (none yet there at time of writing this….who’s going to be first?) of their time at Craggan Outdoors, & also add your own reviews. You can have a bit more fun on Facebook. If you like what we do then become a fan, post your photos & videos, & interact with other fans.