Craggan Outdoors News

Thanks to all that visited Craggan Outdoors during June, resulting in a new record month that saw over 1,400 people enjoy our activities & group accommodation. With most schools breaking up for the summer holidays at the end of this week, or indeed having already broken up, here’s hoping that June’s figures will herald a record summer aswell!

As a thankyou to all visitors that fill in one of our customer feedback forms following their time with us, all completed forms go into a monthly prize draw. The winner for June is Jeremy Harper who visited as part of a stag group on 19th June. Congratulations Jeremy, who wins a £25 activity voucher. The average customer experience score that was calculated from June’s feedback forms was 8.9 out of 10.

Comments from this month’s feedback forms included: “First experience of rock climbing….excellent!”, “They made it very easy for us. It was our first time gorge walking & were a bit scared, but had great fun!”, “Stunning way to see the Spey; informative guide”, “Gorge walking was brill! We love all the slides!”, & “Just a perfect experience!”

Fancy some similar top quality outdoor experiences?! Then just take a look around the site to see which activities you fancy, & then either give us a call on 01479 873283, or email info@cragganoutdoors.co.uk. We look forward to hearing from you.

Congratulations to Kevin Gallagher who is the winner of a £25 voucher in Craggan Outdoors’ first prize draw of the 2010 season. The draw was made from all customer feedback forms submitted over the winter period from November ‘09 to April ‘10. Kevin visited with a group back in November & scored his group accommodation experience a 9 out of 10, & the clay pigeon shooting 10 out of 10.

Overall customers marked Craggan Outdoors on 690 accommodation & activity experiences during the winter period, with the average mark being a very strong 8.85 out of 10. With a few more 5-star reviews having also been added to TripAdvisor.com over the winter, Craggan Outdoors retains our ranking as the top-rated ‘thing to do’ in Scotland. Why not find out why? Give us a call or drop us a line to get your booking started.

Prize draws will now take place on a monthly basis through until season-end in October, with the next draw being at end-May.

Following on from the 93% rating given by customers during April, analysis of feedback forms submitted during May shows an increase to an even better 95%!

On an ongoing basis customers are asked to rate their experience(s) at Craggan Outdoors out of 10, with an average mark - 9.5 out of 10 for May’s feedback - then being calculated at the end of the month & converted into the corresponding percentage score.

Commenting on the impressive figures, Managing Director Keith Ballam said: “We have a fantastic team that have been recruited as much for their high level people skills as for their technical abilities, & we all concentrate on delivering great experiences to our customers, be it on activity sessions, at our accommodation, or in the Clubhouse Cafe.” He continued: “This shines out in the feedback that we receive. Typical are the comments from the May prize draw winner Jillian Geddes - congratulations Jillian who receives a £25 activity voucher - who brought a hen party of 34 to us on the weekend of 23rd/24th May.”

Jillian’s comments were as follows: “I was really impressed with the organisation of our day. Everything ran very smoothly. Everybody really enjoyed all the activities, & the bunkhouse & bothy were an ideal setting for our evening activities. I had a great hen weekend, so thank you all!”

Don’t just take our word for it though…have a look at our reviews on TripAdvisor - click through from our homepage - to see what others have said about their time at Craggan Outdoors. Hopefully we’ll then look forward to welcoming your group for a similarly great time!